Contact Us

Customer Service Phone

Monday–Friday   |   8:00 a.m.–5:00 p.m. EST


Technical Service Phone

Monday–Friday   |   8:00 a.m.–8:00 p.m. EST


Contact form

Customer Care

The Customer Care Department is available for ordering spare parts, parts price inquiries, customer inquiries, and providing general information pertaining to customer service and spare parts issues. They may be reached at 905.645.6654

For inquiries on new cutting or cleaning systems, contact Flow's Marketing Department at 800.446.3569.

Technical Service

Technical Service is available for technical information, installation assistance, application questions, training, and service of equipment. They may be reached at 800.526.4810.

Emergency Technical Service

Technical Service representatives are on-call during non-business hours to handle emergency technical questions and help with troubleshooting. Calls are routed to technical service personnel via an answering service. Technicians can be reached Monday through Friday between 5:00 p.m. and 9:00 p.m. Pacific Standard Time, and Saturday and Sunday 6:00 a.m. to 9:00 p.m. Pacific Standard Time. They may be reached at 800.526.4810.
*Emergency service is not available on major U.S. Holidays.

Monday–Friday 5:00 a.m.–5:00 p.m. PST
8:00 a.m.–8:00 p.m. EST

Shape Process Automation

1219 Corporate Drive

Burlington, Ontario L7L 5V5